Effective emergency and crisis management is accomplished by establishing a culture of preparedness in your organization. To help, Preparis is proud to offer our “7 Steps to Preparedness” useful for reviewing your company’s Business Continuity Program, in both a checklist and eBook format for download.
The first step is to conduct a vulnerability assessment and the second step is to develop emergency plans for your organization to use during the crisis management phase of an incident. To successfully enact the carefully built plans, your organization needs to select and properly train a functional core business continuity team. Having the correct people in place with the proper training and the right tools can be crucial to successfully navigating a crisis. Key aspects of creating the crisis team training are:
Define roles and responsibilities
Decide which roles you will need and detail requirements for each role. Key roles for the crisis team include:
– Facilities (both the initial assessment and ongoing recovery)
– Crisis communication to employees and customers, plus general public relations if needed based on your business requirements
– Technology, a designated leader plus persons who are familiar with all resources
– Human resources for ensuring all employees are safe and accounted for
There must also be a clearly defined line of leadership, and the crisis leader needs a primary and secondary backup in the event he or she is unable to perform their assigned role during the incident.
Choose suitable personnel
Job title is not the issue when deciding who would be a good crisis team member. You want individuals who are good decision makers, show leadership skills, and are on-site almost all the time. Team members should be distributed evenly throughout your building and should comprise 5-7% of your total workforce.
Train your team
Make sure the team is aware of the structure, roles and responsibilities of the entire crisis team as well as his or her individual roles. Educate members on how to follow protocols, procedures and the plans that you have built. Members should be trained on when and how to activate the crisis team, how to utilize all tool and systems, and any specific procedures that various threats may require.
For more information about building crisis teams within your organization, contact us at firstname.lastname@example.org or give us a call at 404.662.2950. Click here to download the complete 7 Steps To Preparedness eBook. Be sure to follow Preparis on Facebook and Twitter plus check back on the blog for more practical steps on emergency preparedness.