Most incidents, such as a natural disaster or terrorist attack, occur out of the blue and with little or no warning. Incident management plans help to minimize the impact any business disruption can have on business operations and employees. However, having this type of plan in place is not always enough. It is imperative to also communicate with employees and incident management teams about their specific roles and responsibilities during an incident. Members of incident management teams should be properly trained on their roles in managing an incident. Constantly updating and testing your incident management plans can help your company adjust to new and rising threats. Having specific forms of communication in place to alert all necessary personnel in the event of an incident is also critical in responding quickly and efficiently. It is almost impossible to anticipate the occurrence of specific threats but if your incident management plan includes all of the above components, you will be ready to maneuver through any unanticipated business disruption. There are now different types of software that could help you with your incident management plan, if you are interested in finding out more, you might want to check out this website for more information.
What’s Your Function?
Having clearly defined roles and responsibilities for all employees, including the executive team, is extremely important. These responsibilities should not only be outlined in your plans, but also clearly communicated to the entire organization. An incident management team should be created and properly trained in order to take action once an incident occurs. This team will determine the scope of the impact while developing a strategy for response by referencing corporate incident management plans. They will coordinate all recovery efforts in order to bring all businesses back to normal. When testing your plans, these identified team members should go through their responsibilities as if they were responding to an actual event. This will prevent any confusion and identify all gaps in regards to who is responsible for what.
Are You Testing and Updating Your Plans Regularly?
Your plan may seem like it will work in the event of a disruption, but do you know that for a fact? Regular testing should be done in order to find any existing gaps or issues that may arise once these plans are put into action. Tabletop exercises can help you and your employees identify these gaps and issues through a scenario-based walk through of how the plan will be implemented during certain incidents. By taking a possible incident step by step, your company will be able to see exactly what parts of your plan will be implemented at what stages, and what your incident management team will be responsible for. During these tests, it is important to use any type of technology that would be used during such incidents to ensure full efficiency.
Aside from regular testing, your plans should be updated frequently. In order to do this, your incident management plan should be readily available and easy to edit. Having it on a web-based cloud platform will allow you to have quick access and the ability to edit as needed.
How are You Communicating?
The method through which you are communicating with employees, vendors, and any other important personnel throughout an incident is essential to an effective response plan. It is in your best interest to use as many methods of communication as possible, such as email, text message, phone message, etc. That way you have a better chance of people receiving the message. A bi-directional emergency notification is ideal for managing an incident, because it forces employees to respond back to an emergency notification. Through this type of system, you will be able to see who is okay and who isn’t, allowing you to inform first responders who needs help. Communication is key when dealing with any business disruption.
Every business and organization should have an incident management plan in place to respond to any type of business disruption. Through these plans, protocols are set and responsibilities are made clear so if and when an incident occurs, everyone, from executives to employees, know what to expect and what to do. Through training personal, testing plans, and using an emergency notification system, you can rest assured that you and your business will be able to handle any event and recover to business-as-usual in as little time as necessary.